Steamboat Ski & Resort Corp. Pay Parking Operations Supervisor - Winter Season in Winter Park, Colorado
WINTER PARK RESORT OVERVIEW:
Opened in January of 1940, Winter Park Resort is the oldest continuously operating resort in the U.S., and located just 67 miles NW of Denver, is the closest major ski resort to the City. Winter Park’s traditions are deeply rooted in railroad, logging, and the early exploration of Grand County and the local Fraser Valley. Our mission is to “create the best memories, again and again,” for our guests, our employees, our community, and our strategic partners.
Headquartered in Denver, Colorado, Alterra Mountain Company is a community of 14 iconic year-round destinations, including the world’s largest heli-ski operation. The company owns and operates a range of recreation, hospitality, real-estate development, food and beverage and retail businesses. Headquartered in Denver, Colorado with destinations across the continent, we are rooted in the spirit of the mountains and united by a passion for outdoor adventure. Alterra Mountain Company’s family of diverse playgrounds spans five U.S. states and three Canadian provinces: Steamboat and Winter Park Resort in Colorado; Squaw Valley Alpine Meadows, Mammoth Mountain, June Mountain and Big Bear Mountain Resort in California; Stratton in Vermont; Snowshoe in West Virginia; Tremblant in Quebec, Blue Mountain in Ontario; Deer Valley in Utah; and CMH Heli-Skiing & Summer Adventures in British Columbia. We honor each destination’s unique character and authenticity and celebrate the legendary adventures and enduring memories they bring to everyone.
The Pay Parking Operations Supervisor will follow all Winter Park policies and procedures, all applicable laws (federal, state, and local), and all health and sanitation codes.
The Pay Parking Operations Supervisor manages the WPR pay parking operation in the Village Garage, Moffat, overflow and the Vintage Lots and access control operations at the Parking Services Hut. Is responsible for collection of fees, processing, reconciliation and reporting of daily revenues. ($1,000,000+ annually) Is responsible for enforcement of fee policies including identification of illegally parked vehicles, issuance of citations and daily reporting of violators to our designated collection agency. Is responsible for operation and maintenance of all pay parking and gate equipment. The Pay Parking Operations Supervisor is responsible for controlling all access to the core village, lodging, WPR administrative offices, F&B loading dock, NSCD, and the Medical Clinic.
This job description is an overview of the scope of responsibilities and is not intended to be an inclusive list of job tasks and expectations. With the evolution of this resort and position, the responsibilities of this position may change.
Interview, hire, train, supervise, discipline and schedule work of a 4-6 person crew performing pay parking operations duties.
Provide technical assistance and work direction to all support staff.
Manage opening and closing procedures including snow removal around all pay stations and Traffic Hut and signage.
Control of vehicle access into lodging check-in, reserved, visitor, Village Garage, pay overflow, short term, disabled and clinic parking. Control access of deliveries, shuttles, emergency vehicles and construction vehicles. Includes issuance of daily and temporary parking permits and codes for no charge use of pay parking spaces.
Daily enforcement of pay parking fees with the Genetec License Recognition system, OmniPark citation issuance and daily violation reporting to identified collection agency.
Collection of parking fees for Level 4, Moffat and Overflow parking through RTP. Collect all cash revenue from pay stations. Reconcile and prepare daily deposit report and deposit cash daily
Organize, maintain and reconcile various financial and usage reports. Maintain records.
Monitor SkiData gates & T2 pay station equipment in the parking garage and Vintage lots. Manage pre- maintenance program, trouble shooting and repairs.
Monitor and operate, Genetec License Recognition System equipment and software, OmniPark citation computer and printer.
Schedule service vendors for all equipment for annual and as needed maintenance/repairs. Order parts as needed including a spare part inventory.
Assist guests and employees with directions and information in a friendly, professional manner. Effectively handle first-line conflicts and resolve problems.
Prepare and distribute HOA and Lodging access and parking information and access codes as needed.
Manage pay parking season pass sales.
Assist in regular parking operations as needed.
Advise Supervisor regarding problems, safety issues equipment deficiencies, signage requirements, etc.
Public and employee safety:
Be alert for potential hazards involving vehicles, pedestrians, and equipment. Take responsible action to prevent accidents.
Report and/or correct any unsafe conditions.
Assist with vehicle, public, and employee accidents as required. Follow accident reporting procedures.
EDUCATION & EXPERIENCE REQUIREMENTS:
- High School Diploma required. Associate or advanced degree with some general accounting course work preferred.
At least one year of management, operation and maintenance of pay parking fee collection and control equipment and parking lot operation experience.
Minimum of one year in a supervisory role.
Two or more years working with the public in a high stress environment.
Familiarity with Winter Park Resort and surrounding services; town and valley desirable.
Qualifications and Skills:
Valid Colorado Driver’s License; clean MVR required.
Background check required; no criminal record
Competence in the operation of point of sale software and other software applications, computers, calculator, copier, scanner, hand held radios
Mechanical skills in troubleshooting and repairing pay station and gate equipment
Ability to communicate effectively; verbal and written. Must speak English fluently.
Ability to maintain records, prepare accurate reports and make accurate mathematical computations.
Ability to direct the work of others; train, coach and manage performance.
Ability to exercise initiative and sound judgement and to act with discretion under varying conditions.
Ability to establish and maintain effective relationships with the public, employees, Homeowners, Property Management personnel, Commercial Tenants, NSCD participants, Pay parking season pass holders, Resort staff and departments, Service vendors, local law enforcement and TOWP maintenance.
Ability to work a flexible work week and be available for overtime as needed.
PHYSICAL DEMANDS AND WORKING CONDITIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily - reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
OTHER DUTIES AS ASSIGNED:
This position description is an overview of the scope of responsibilities for the role described above. With the evolution of Winter Park Resort, the responsibilities of this position may change as may the dates associated with many of the tasks. During these times of change, this position requires the flexibility and willingness to accept new responsibilities and potentially transfer others. It will also be the responsibility of any employee of Winter Park Resort to be a positive influence on the transformation of the resort and its associated lines of business.
AN EQUAL OPPORTUNITY EMPLOYER:
Winter Park Resort is an Equal Opportunity Employer and is dedicated to the principles of equal employment opportunity in any term, condition, or privilege of employment.
We do not discriminate against applicants or employees on the basis of age, race, sex, color, religion, national origin, disability, sexual orientation, gender identity, veteran status, or any other status protected by state or local law.
Winter Park Resort will make reasonable accommodation for qualified individuals with known disabilities unless doing so would result in an undue hardship to Winter Park Resort. This policy governs all aspects of employment, including selection, job assignment, compensation, discipline, termination, and access to benefits and training.
This job description in no way states or implies that these are the only duties to be performed in this position. I understand that this document does not create an employment contract, implied or otherwise, other than an “at will” relationship.