Daxko Director of User Experience in Highlands Ranch, Colorado

Job Description

Reporting to the VP of Product, as Director of User Experience for Daxko you will lead a team of designers and establish a Lean UX practice focused on collaborative design and experimentation across the Daxko Nation. You will lead our transformation to a collaborative, cross-functional, iterative design process resulting in world-class product design and user experiences that leave our customers delighted and drive the success of their businesses.

This is a hands-on leadership role in which you will concurrently define, rollout, and lead the design process across three geographically separate lines of business.

**This position can be located in our Denver, Birmingham, or Chicago office, but does require working onsite - no pure remote. *


  • Define, rollout, and lead Daxko’s Lean UX design process across all lines of business
  • Manage the design team – growing the design skillset of and ensuring a rewarding career for each team member
  • Serve as a hands-on facilitator for design exercises, teaching by doing
  • Rollout new methods of collaborative design and experimentation across the business
  • Establish a practice of continuous discovery for each of our customer segments
  • Oversee UX, information architecture, interaction design, and visual design for all Daxko products across Web and Mobile, including App
  • Help to establish and measure the quality of the user experience of products including ease of use, usability efficiency, product satisfaction, task success. Leverage this ongoing learning to provide input into the product roadmap
  • Work with the Daxko product team and contribute to product strategy; help develop a vision, working concepts, and deliver the roadmap to get there
  • Be the voice of Design at Daxko, influencing and educating the entire company on the value of good UX & UI
  • Assist in defining and executing our company-wide innovation program
  • 6+ years experience in software UX with at least 2 years interaction design
  • 5+ years experience and demonstrable accomplishments working in and leading collaborative design exercises, at least 2 years experience in an agile software environment
  • Experienced facilitator able to teach by doing; this is a hands-on leadership role
  • Expertise in user research and testing, HCI, human interface guidelines, design standards and best practices
  • Strong proficiency and technical adeptness with modern UX tools, methodologies, and frameworks. Bonus points for experience developing or rolling-out Design Systems
  • Possess excellent communication skills – ability to speak, engage, and influence at all levels of the organization
  • Must be able to travel up to 25%, up to 50% in the first 100 days. Most travel will be to Daxko offices in Denver, Chicago, and Birmingham

About You

  • You are a hands-on master of collaborative design with a well-stocked designer toolkit, comfortable with facilitating different types of design exercises from Affinity Mapping to A/B Testing and everything in between
  • You are a Design Thinking evangelist – at ease with communicating the WHY of Lean UX processes to stakeholders across the business – you love to convert non-designers to adopt design thinking methods to solve the problems they face in their roles
  • Experienced at leading cross-functional teams through a design process that is inclusive, collaborative, and transparent
  • You find yourself spontaneously thinking (or even shouting), “Yes!!” when reading Jeff Gothelf’s “Lean UX”
  • Excited at the prospect of developing junior designers skill sets and helping them to grow their careers in the design discipline
  • Practiced at framing design conversations in terms of business goals
  • Experienced in software (web & mobile) product prototyping and testing
  • Talk about your work in terms of assumptions, testing, learning, collaboration, and time to market