Fiserv ISV Operations Manager in Greenwood Village, Colorado
Position Description Overview
Responsible for acting as the operations point of contact for a dedicated book for business with ability to occasionally take on new partners. Responsible for quarterbacking the independent software vendor (ISV) onboarding process from the time a partner decides to integrate with Fiserv through the life of the relationship. Manages ISV pipeline and drives various teams forward through proactive communication. The ISV Operations Manager must be able to articulate processes to both business and operational users. Must be able to provide ongoing support to external partners and be a primary resource for operational issues and questions.
Able to build long-term relationships with new and existing partners
Become partner facing dedicated contact (before, during and after integration)
Adapt to ever-changing products, processes and technology
Able to work in the gray area of an operational environment
Responsible for facilitating questions and issues on behalf of software partners
Able to utilize resources to respond to inquiries and trouble shoot issues
Provide unparalleled white glove experience for our ISV relationships
Responsible for articulating internal processes to external partners
Able to maintain reporting and execute internal audits as needed
Able to perform other tasks as needed
Scope of Job
Medium to long sales cycle.
Integrated payments experience is preferred
Must be self-motivated with a proven track record in technology industry
Comfortable in the dynamic atmosphere of a technical organization with a rapidly expanding customer base
Must possess strong presentation skills and be able to communicate professionally in written and oral communication
Organized and able to eliminate sales obstacles through creative and adaptive approaches
Extreme attention to detail
Ability to think outside the box while also being process oriented
Fiserv is an Equal Opportunity Employer/Disability/Vet.
Fiserv is an Equal Opportunity Employer/Disability/Vet. Visit http://www.careers.fiserv.com/eeo for more information.