Danaher Corporation Service Center Engineer - Loveland, CO in Fort Collins, Colorado
The Service Center Engineer (SCE) position is responsible for daily service support of existing customer base. The engineer also supports sales growth, service growth and customer satisfaction. Service Center Engineers are responsible for but not limited to: Repair, Calibration, Instrument Qualifications, Shipping & Receiving, Mentoring, Customer training and maintenance of Beckman Coulter equipment at our Service Center sites. Duties will also include writing Service & Calibration reports, answering & returning customer telephone calls and providing Technical Support.
Customer Satisfaction in all aspects of the job. Increased throughput, decreased downtime, regular Instrument Maintenance, regular upgrades as deemed by Beckman Coulter technical staff.
A clear advocate for the customer (internal and external) and a steward for the company
Call Closure ‐Using our computerized system, a SCE is responsible for closing service calls at time of completion. This action then prompts customer invoices, relieves inventory of parts used and ultimately leads to our objective of accurate reporting.
Drives a sense of urgency to ensure customer needs are addressed promptly and with an emphasis on a “first time fix”
Excellent follow‐up skills to insure we exceed customer expectations.
Strong oral and written communication and listening skills
Understands customer perception and the associated business impacts, and is commercially capable of resolving customer issues in a rapid fashion
Managing Call Escalations ‐ability to identify, own and track any issues with an account, according to call escalation procedure, to reach resolution.
Ability to support sales initiatives through lead generation to RSM’s.
Achieve annual revenue targets.
Manage individual expenses with on time monthly submission of expenses, with receipt.
Submission of weekly time card via ADP by end of business day on Friday
Able to effectively communicate Service agreement offerings on both existing and new equipment.
Leads by example to develop a robust continuous improvement culture
Assumes accountability around daily management and monthly KPI’s
Aggressively seeks out opportunities for improvement
Acts as a primary customer of DBS and leverages internal and external DBS expertise to map improvement plans and drive sustainable improvements
Value Selling ‐add value to our service offerings.
A SCE must have ability to manage a customer account in its entirety, and when accessing an account, determine on where we can add more value by offering other services (i.e. additional or new equipment leads, service on non‐agreement instruments, etc.).
Drive substantial new equipment lead generation from Service to aid Sales growth
Partner with sales to support current sales initiatives to drive growth
High School diploma
2+ years of technical experience with electrical/electromechanical repair
Self-motivated and able to work with little supervision
Strong deductive reasoning and problem‐solving skills
Computer skills with Excel and Outlook
Strong interpersonal and communication skill
Associates Degree in Mechanical, Electrical, or Biological field or Military equivalent
2+ years of prior field service experience with Particle Counters is preferred
Diversity & InclusionAt Danaher, we are dedicated to building and sustaining a truly diverse and inclusive culture. These are not just words on a page—Diversity and Inclusion is a top priority for the company, and it ties deeply to each of our core values. Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law.
Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The “EEO is the Law” poster is available here.