TTEC Senior Manager, Solution Demos – REMOTE in Englewood, Colorado
TTEC is searching for a Product Demonstration leader, an engaging executive who can combine technology expertise with an ability to draw in audience through strong communication skills and presentation capabilities. Supporting a global sales organization, this role will provide a managing and coordinating point of contact to define, lead and maintain the demonstration environment for TTEC’s broad range of Contact Center platform and applications solutions. This includes ensuring all TTEC capabilities can be shown in a manner consistent with the strategic message for Customer Experience as a Service - as it is today and as it evolves.
This role will create and maintain the processes for producing and presenting customized demonstrations for enterprise pursuits, whether that be through live demonstrations, video presentations, PowerPoint or a combination thereof. Core to this capability is the ability to collaborate closely with engineers, subject matter experts, sales leaders and all stakeholders to ensure that customized demos reflect the associate deal strategy and win themes.
The Senior Manager, Solution Demos is a client-facing role that can effectively lead the demo presentation with the technical knowledge necessary to present to customers and answer their questions – as well as orchestrating the “stagecraft” and sequencing of the overall demo presentation.
What you’ll be doing:
Develop demo scenarios that showcase TTEC and partner technology capabilities in cloud contact center, omnichannel, AI and automation and other emerging CX solutions
Position the TTEC suite of solutions to win mindshare with new and existing customers
Lead and orchestrate TTEC and Partner resources to identify and qualify demo needs
Partner with Solution Engineers/Architects to align the technology demo to the customer's desired business outcome
Moderate the TTEC Sales Demonstration Platform Committee including coordinating and moderating meetings of cross-functional and cross-department stakeholders to facilitate customized demonstration requests, platform updates and resource alignment.
Align product mix within the platform with the capability needs identified by the Executive Team through corporate messaging strategies
Anticipate and integrate new product capabilities as they are introduced into the TTEC product portfolio
Develop processes and continuing business plan to support TTEC Sales demonstration platform
Build the Platform Roadmap that anticipates capability growth, product upgrades and maintains alignment with the core messaging strategy for TTEC
Provide training and communications for the demo platform for all stakeholders.
What skills you’ll bring to us:
5+ years technical or sales experience in the software industry
3+ years of presentation and software product demonstration experience
Strong verbal and presentation communication for business and technical audiences
Demonstrated professionalism and poise in C-level meetings and presentations
Ability to turn technical information into accessible business insight
Strong organization skills with an ability to manage a cross-functional team and meet deadlines is a must
A Bachelor's degree
- Subject matter expertise in customer contact center solutions and/or customer experience consulting
Foundational skills in PowerPoint
Ability to effectively lead diverse teams of senior and junior stakeholders
Who we are:
TTEC is a pioneer in customer experience, engagement and growth solutions. Our 50,000+ employees serve customers in more than 80 countries and 50 languages across social, mobile, and digital channels. We utilize a holistic approach, applying solutions from our two customer experience segments—TTEC Digital and TTEC Engage—to help companies provide an amazing experience to their customers, inspire customer loyalty, and grow their business. Our employees live by a set of customer-focused values that guide relationships with clients, their customers and each other.
Our Digital Consulting and Technology Services segment drives to blend digital strategy and omnichannel consulting with cloud-based technology platforms to design and build best in class customer experiences to small, medium, and enterprise clients.
Compensation and Benefits:
The anticipated starting salary range for individuals expressing interest in this position is $86,000-$150,000 USD. This position is eligible to participate in an annual incentive program.
Benefits available to eligible employees include the following:
Medical, dental, and vision
Tax-advantaged health care accounts
Financial and income protection benefits
Flexible paid time off
Why TTEC? What we offer:
When you join TTEC, you become part of the family. Because we want to see you succeed and thrive, we offer a competitive compensation and benefits package as shown below to support your quality of life, career development and goals attainment:
Be Financially Sound
We want you to reach your personal and professional goals and offer financial benefits such as: Health and flexible spending accounts
Tuition reimbursement programs
Financial wellness program
We believe in investing in our people and their career development, which is why we offer a variety of courses and programs that enable you to develop new skills and gain new insights such as:
Our Women in Leadership program connects employees globally with learning, networking and mentoring opportunities
Professional development courses in TTEC University
Scholarship program and tuition reimbursement
Visibility in our global career pathing and internal mobility opportunities
We support healthy living and have the tools and resources to help you such as:
It’s Ok, We’re All Human wellness program
Company health and wellness programs
Dedicated health and wellness navigators and employee assistance programs
Generous paid time off and other leave of absence programs
Be the Difference
You’ll have the opportunity to have a positive impact in your community:
Through our employee-driven global grant program, you’ll have the unique opportunity to apply for a grant focused on helping a local educational organization in your community
Our team helps fundraise and volunteer their time in their communities
For more information about TTEC, visit ttecjobs.com or search #ExperienceTTEC throughout social media to engage in the global conversation
TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way. But don’t take our word for it — check out some our women in leadership and diversity awards on TTECjobs.com.
Lead Everyday w Do the Right Thing w Reach for Amazing w Seek First to Understand w Act as One w Live life Passionately .