TTEC Principal, Sales Engineering - Genesys in Englewood, Colorado
At TTEC, we are a leading global customer experience technology and services company focused on the design, implementation and delivery of transformative customer experience for many of the world’s most iconic and disruptive brands. We deliver outcome-based customer engagement solutions, designing and building human-centric, tech-enabled, insight-driven customer experience solutions for clients. TTEC blends strategic consulting and cloud-based technology platforms to design and build innovative customer experiences, all powered by insights.
We attribute our success to our talented team of professionals who are passionate about the drive for results and providing best in class service to our clients.
We currently have a need to hire an experienced Genesys Solutions Engineer to help develop leads and build partner relationships in support of our business development efforts. Your knowledge and experience in the Cloud contact center, intelligent automation, digital channels, journey orchestration, voice self-service and conversational Bot solutions and Genesys Contact Center Solutions space will be the key for success. We offer a highly competitive compensation package that includes a base salary and quarterly upside earning potential.
Develop Leads and Partner Relationships:
Develop and maintain relationships with key vendor partners such as Cisco, Genesys, Pegasystems, LivePerson and other and other related Contact Center technology vendor or service providers
Leverage relationships and sales track record to obtain leads from partners through direct communication, and coordination with TTEC Business Development Managers
Participate in initial data gathering and lead qualification with the prospective Client
Develop Business / Technical Needs:
Participate in client requirements discovery meetings with Senior Business and/or IT Execs down through Middle Management and/or Analysts
Leverage TTEC’s Solutions Framework in informal requirements meetings or facilitated workshops
Document critical business and/or IT requirements and “compelling events” requiring the client to make a change
Develop Solution Design / Configuration / Viability:
Conduct solution design meetings with partners and/or client personnel to confirm solution scope and the design required to fulfill requirements
Develop detailed design solutions including bill of material configurations, logical call flows, and architecture diagrams
Communicate and collaborate with delivery teams to develop timeline and staffing professional services’ estimates
Develop ‘Solution Review’ presentations
Participate in field Professional Services and Managed Services communications with partner Product Managers to resolve pre-sales design and configuration questions
Develop and Present Solutions to the Client / Support Deal Closure
Develop Proposals and SOWs using standard TTEC templates
Lead product demonstrations to Client, coordinating with TTEC and Vendor demo leads to ensure what is demonstrated highlights TTEC’s story and meets the client’s requirements
Provide a lead or major contributor technical role for RFP Response Development
Coordinate preparation of materials and manage to completion the partner and internal Bid Assurance processes.
Participate in Client Meeting Solution Reviews – together with TTEC and partner personnel
Contribute to ROI Business Case Analyses
Provide insights on product improvements, TTEC process improvements, template development, etc.
Provide insights on competitor service offerings
5+ years presales experience designing complex Cloud contact center, intelligent automation, digital channels, journey orchestration, voice self-service and conversational Bot solutions and Genesys Contact Center Solutions
3 to 5 years design and architecture experience working with Genesys Contact Center solutions is preferred.
Ability to think critically and logically articulate technical recommendations into customer business value – both verbally and through compelling presentations and proposals
Ability to travel up to 30%
COMPENSATION and benefits
The anticipated starting salary range for individuals expressing interest in this position is $86,000 to $140,000. This position is eligible to participate in the incentive program for Sales Engineer’s.
Benefits available to eligible employees include the following:
Medical, dental, and vision
Tax-advantaged health care accounts
Financial and income protection benefits
Paid time off (PTO) and wellness time off
Why ttec? what we offer
When you join TTEC, you become part of the family. Because we want to see you succeed and thrive, we offer a competitive compensation and benefits package as shown below to support your quality of life, career development and goals attainment:
Be Financially Sound
We want you to reach your personal and professional goals and offer financial benefits such as: Health and flexible spending accounts
Tuition reimbursement programs
Financial wellness program
Be Developed We believe in investing in our people and their career development, which is why we offer a variety of courses and programs that enable you to develop new skills and gain new insights such as:
Our Women in Leadership program connects employees globally with learning, networking and mentoring opportunities
Professional development courses in TTEC University
Scholarship program and tuition reimbursement
Visibility in our global career pathing and internal mobility opportunities
Be Healthy We support healthy living and have the tools and resources to help you such as:
It’s Ok, We’re All Human wellness program
Company health and wellness programs
Dedicated health and wellness navigators and employee assistance programs
Generous paid time off and other leave of absence programs
Be the Difference
You’ll have the opportunity to have a positive impact in your community:
Through our employee-driven global grant program, you’ll have the unique opportunity to apply for a grant focused on helping a local educational organization in your community
Our team helps fundraise and volunteer their time in their communities
For more information about TTEC, visit ttecjobs.com or search #ExperienceTTEC throughout social media to engage in the global conversation
TTEC requires all employees hired in the United States to successfully pass a background check and depending on location and client program a drug test, as a condition of employment. TTEC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way. But don’t take our word for it — check out some our women in leadership and diversity awards on TTECjobs.com.
Lead Everyday w Do the Right Thing w Reach for Amazing w Seek First to Understand w Act as One w Live life Passionately.