Danaher Corporation Field Service Engineer-Denver, CO in Englewood, Colorado
Provide installation support, maintenance, modification and/or repair on 1-2 groups of mechanical, electro-mechanical, electronic and/or refrigeration instruments.
Receive mentoring/ride-alongs from team members as required to achieve full competency on trained instruments
Achieve strategic goals and financial targets
Effectively communicate with internal colleagues and external customers within established time guidelines to meet customer’s expectations.
Document and complete service administration activities in a timely manner to comply with ISO, FDA, and Leica policies.
Actively support the sale of service contracts, assist sales representatives and service team members with system configurations and upgrades, and provide input on ways to improve financial performance to generate service revenue.
Broaden knowledge and experience to improve product, application and professional development skills and ultimately, represent the company in a professional manner.
Maintain spare parts stock within budgetary limits to maximize customer uptime and field service related metrics.
Control expenses to maximize the profit contribution to the company.
Represent the company in a professional manner to instill confidence with current and prospective customers of Leica products to achieve high customer satisfaction.
Uncovering root cause of customer frustration and understanding customer needs
Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The “EEO is the Law” poster is available here.