TTEC Director, Operations (Remote USA) in Englewood, Colorado
Director, Operations (Remote USA)
TTEC is seeking a seasoned* Director of Operations* to join our Customer Care team.
We help bring technology and human connections together to deliver amazing customer experiences every time. We need you- our next Director of Operations - to help us continually find ways to exceed customers' needs and build the relationships that keep them delighted and loyal!
*What you’ll be doing: *
Our Director of Operations manages the overall client relationship and associated operations maximizing resources for optimal success in attaining the revenue goal for a single or multiple line(s) of business. Work strategically to improve processes and performance that enhance bottom line results. Create and maintain a positive work environment!
What you’ll bring to us:
Achieve 100% contractual bonus goals, revenue generation, expenses, forecasting, and financials.
Manage day-to-day operations and deliverables.
Improve the key success metrics associated with goals. These includes:
o Forecasting accuracy
o Revenue and margin goals
o Client, customer, and Employee satisfaction scores
o Call volume projections
o Contractual bonus goals
o Contractual client metric goals
Drive client message, actively manage staff, engagement, and productivity.
Manage the communication with clients and business partners.
What skills you’ll need:
Proven experience in managing a call center environment required
5 years work related experience in Operations
Ability to lead and partner successfully with teams, management and client
Ability to manage multiple, complex, on‐going tasks and projects
High level of integrity, judgment and follow through
Strong coaching, people, and leadership skills
Strong attention to detail
Strong analytical, verbal and written communications skills
Technology acumen and reporting
Strong coaching skills
/TTEC requires all employees hired in the United States to successfully pass a background check and depending on location and client program a drug test, as a condition of employment. TTEC is an Equal Opportunity Employer./
Job: *Operations / Business Support
Title: Director, Operations (Remote USA)
Requisition ID: 02OOG
Other Locations: US-MO-Springfield, US-OH-Westlake, US-AR-Sherwood, US-NJ-Mahwah, US-MT-Kalispell, US-TX-Austin, US-AR-Jonesboro, US-NC-Asheville, US-KS-Topeka, US-KY-Hopkinsville, US-FL-Jacksonville, US-Oklahoma-Oklahoma City, US-FL-Melbourne, US-OH-Cincinnati, US-OR-Portland, US-TN-Memphis, US-SC-Columbia, US-TX-Dallas, US-TN-Morristown, US-KY-Paducah, US-KS-Overland Park, US-PA-Uniontown, US-TN-Nashville, US-FL-Ft. Lauderdale, US-VA-Ashburn, US-TX-Houston, US-AZ-Phoenix, US-MO-Kansas City, US-AZ-Tempe, US-NV-Las Vegas, US-PA-Philadelphia, US-NC-Charlotte, US-UT-Salt Lake City, US-Arkansas, US-GA-Atlanta, US-MI-Dearborn, US-FL-Miami, US-NM-Alamogordo, US-NC-Concord, US-TX-Allen, US-MI-Detroit, US-MN-Minneapolis, US-TX-Ennis, US-VA-Weber City, US-FL-Daytona, US-FL-Orlando, US-WV-Moundsville, US-NJ-Jamesburg, US-OR-Eugene, US-OH-Lorain, US-WV-Morgantown, US-IL-Chicago