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TTEC Director, Operations (Remote USA) in Englewood, Colorado

Director, Operations (Remote USA)

TTEC is seeking a seasoned* Director of Operations* to join our Customer Care team.

We help bring technology and human connections together to deliver amazing customer experiences every time. We need you- our next Director of Operations - to help us continually find ways to exceed customers' needs and build the relationships that keep them delighted and loyal!

*What you’ll be doing: *

*

*

Our Director of Operations manages the overall client relationship and associated operations maximizing resources for optimal success in attaining the revenue goal for a single or multiple line(s) of business. Work strategically to improve processes and performance that enhance bottom line results. Create and maintain a positive work environment!

What you’ll bring to us:

  • Achieve 100% contractual bonus goals, revenue generation, expenses, forecasting, and financials.

  • Manage day-to-day operations and deliverables.

  • Improve the key success metrics associated with goals. These includes:

o Forecasting accuracy

o Revenue and margin goals

o Client, customer, and Employee satisfaction scores

o Call volume projections

o Contractual bonus goals

o Contractual client metric goals

  • Drive client message, actively manage staff, engagement, and productivity.

  • Manage the communication with clients and business partners.

What skills you’ll need:

  • Proven experience in managing a call center environment required

  • 5 years work related experience in Operations

  • Ability to lead and partner successfully with teams, management and client

  • Ability to manage multiple, complex, on‐going tasks and projects

  • High level of integrity, judgment and follow through

  • Strong coaching, people, and leadership skills

  • Strong attention to detail

  • Strong analytical, verbal and written communications skills

  • Technology acumen and reporting

  • Strong coaching skills

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/TTEC requires all employees hired in the United States to successfully pass a background check and depending on location and client program a drug test, as a condition of employment. TTEC is an Equal Opportunity Employer./

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Job: *Operations / Business Support

Title: Director, Operations (Remote USA)

Location: CO-Englewood

Requisition ID: 02OOG

Other Locations: US-MO-Springfield, US-OH-Westlake, US-AR-Sherwood, US-NJ-Mahwah, US-MT-Kalispell, US-TX-Austin, US-AR-Jonesboro, US-NC-Asheville, US-KS-Topeka, US-KY-Hopkinsville, US-FL-Jacksonville, US-Oklahoma-Oklahoma City, US-FL-Melbourne, US-OH-Cincinnati, US-OR-Portland, US-TN-Memphis, US-SC-Columbia, US-TX-Dallas, US-TN-Morristown, US-KY-Paducah, US-KS-Overland Park, US-PA-Uniontown, US-TN-Nashville, US-FL-Ft. Lauderdale, US-VA-Ashburn, US-TX-Houston, US-AZ-Phoenix, US-MO-Kansas City, US-AZ-Tempe, US-NV-Las Vegas, US-PA-Philadelphia, US-NC-Charlotte, US-UT-Salt Lake City, US-Arkansas, US-GA-Atlanta, US-MI-Dearborn, US-FL-Miami, US-NM-Alamogordo, US-NC-Concord, US-TX-Allen, US-MI-Detroit, US-MN-Minneapolis, US-TX-Ennis, US-VA-Weber City, US-FL-Daytona, US-FL-Orlando, US-WV-Moundsville, US-NJ-Jamesburg, US-OR-Eugene, US-OH-Lorain, US-WV-Morgantown, US-IL-Chicago

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