TTEC AI Solutions Sales Engineer -- Remote - US in Englewood, Colorado
When everything's connected, how we connect is everything… and we'd like to connect with you too! We’re looking for you to join our CX Design Center of Excellence team as an AI Solution and Sales Engineer with TTEC in a remote role. This is a telecommuting opportunity with travel requirements.
Why choose TTEC to enhance and broaden your career? We are just as passionate about providing ideal solutions to solving our client’s business problems by driving customer experience outcomes with our enhanced technical capabilities, as you are. Whether you’re the Engineer, Architect, Account Manager, Practice Leader or Sales Executive we need your talent to help us in our exciting journey to success!
What You’ll be Doing:
Looking for an opportunity where you’ll be the primary technical resource for our Sales team taking a consultative approach with our customers, identifying pain points and driving technical alignment between customer needs and our AI product ecosystem. This role is a combination of sales engineer, solution architect and technical expert. You’ll serve as a product and industry expert, effectively describing and demonstrating our solution as well as promoting our vision and approach. You’ll be a trusted point of contact for our customers while advancing the sales process. As the technical expert, you’ll work with clients to understand their requirements and design the right solution for their business needs. At the same time, you will be a liaison to the engineering team to drive the direction of the product. By combining your personality with your technical knowledge, you can be an unmitigated success.
On a typical day, you’ll:
Conduct online and in-person demonstrations of the product
5 to 8+ years’ hands-on experience working with customers to integrate and implement the solution
Lead the customer discovery efforts to document a customer’s environment, tech stack, potential challenges, and more
Design and implement Virtual Assistant solution prototypes for customer pilot projects
Support the Sales team with technical product knowledge and objection handling in customer meetings
Work closely with Engineering team to ensure smooth prospect-to-customer transitions and long-term customer success
Help the sales team move toward closing by making customer product trials a success
Maintain client loyalty by serving clients above and beyond their expectations and acts as an internal champion on behalf of the client
Why You? What You Bring
You have a bachelor's degree or higher in computer science, engineering, information systems, other technical major, or equivalent experience, prior experience in enterprise SaaS space as well as contact centers is a big plus
You understand APIs or can quickly learn the ins-and-outs, understanding of existing AI chatbot products and technology is a big plus
5 to 8+ years’ experience with industry leading platforms like Google CCAI, Verint, RuleAI, KoreAI, IBM Watson, Amazon Lex and AWS, Nuance,
Contact Center experience - Cisco WebEx Contact Center solutions and others is a plus
You have outstanding communication skills that enable you to converse easily with everyone from end users to C-level executives
You can get hands on with the product and apply logic principles to conversational workflow design in both voice and digital channels, understanding of challenges in enterprise IT operations, security and compliance a big plus
You have a strong desire to learn in a rapidly growing and dynamic startup environment
You have strong skills to manage multiple timelines and complete tasks quickly within the constraints timelines and budgets
Who We Are:
TTEC is a pioneer in customer experience, engagement and growth solutions. Our 40,000+ employees serve customers in more than 80 countries and 50 languages across social, mobile, and digital channels. We utilize a holistic approach, applying solutions from our four customer experience segments—Consulting, Technology, Care and Growth—to help companies provide an amazing experience to their customers, inspire customer loyalty, and grow their business. Our employees live by a set of customer-focused values that guide relationships with clients, their customers and each other.
Our Digital Technology Services segment drives customer experience outcomes to small, medium and enterprise clients by providing best in class Cloud and Premise Contact Center and Unified Communications Solutions, and CRM, Multi-channel, Omni-channel and WFO Services.
COMPENSATION and benefits
The anticipated starting salary range for individuals expressing interest in this position is $86,000 to $140,000. This position is eligible to participate in the incentive program for Sales Engineer’s.
Benefits available to eligible employees include the following:
Medical, dental, and vision
Tax-advantaged health care accounts
Financial and income protection benefits
Paid time off (PTO) and wellness time off
Why ttec? what we offer
When you join TTEC, you become part of the family. Because we want to see you succeed and thrive, we offer a competitive compensation and benefits package as shown below to support your quality of life, career development and goals attainment:
Be Financially Sound
We want you to reach your personal and professional goals and offer financial benefits such as: Health and flexible spending accounts
Tuition reimbursement programs
Financial wellness program
Be Developed We believe in investing in our people and their career development, which is why we offer a variety of courses and programs that enable you to develop new skills and gain new insights such as:
Our Women in Leadership program connects employees globally with learning, networking and mentoring opportunities
Professional development courses in TTEC University
Scholarship program and tuition reimbursement
Visibility in our global career pathing and internal mobility opportunities
Be Healthy We support healthy living and have the tools and resources to help you such as:
It’s Ok, We’re All Human wellness program
Company health and wellness programs
Dedicated health and wellness navigators and employee assistance programs
Generous paid time off and other leave of absence programs
Be the Difference
You’ll have the opportunity to have a positive impact in your community:
Through our employee-driven global grant program, you’ll have the unique opportunity to apply for a grant focused on helping a local educational organization in your community
Our team helps fundraise and volunteer their time in their communities
For more information about TTEC, visit ttecjobs.com or search #ExperienceTTEC throughout social media to engage in the global conversation
TTEC requires all employees hired in the United States to successfully pass a background check and depending on location and client program a drug test, as a condition of employment. TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way. But don’t take our word for it — check out some our women in leadership and diversity awards on TTECjobs.com
TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way. But don’t take our word for it — check out some our women in leadership and diversity awards on TTECjobs.com.
Lead Everyday w Do the Right Thing w Reach for Amazing w Seek First to Understand w Act as One w Live life Passionately .