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La Plata Electric Association Energy Management Advisor in Durango, Colorado

At La Plata Electric Association, our mission is to provide our members safe, reliable electricity at the lowest reasonable cost while being environmentally responsible. We are shaping the future by building trustworthy community partnerships as an innovative, forward-thinking industry leader, delivering excellence in our member-owned cooperative.

Position Summary

This position is responsible for providing exemplary customer support for LPEA’s various energy management programs, which focus on promoting the use of electricity as a clean and efficient power source. This position also manages LPEA’s key accounts, acting as the first point of contact with these members and providing them personalized service and support. This individual is an expert in LPEA’s energy management programs and services, and an information resource for members. The Energy Management Advisor interacts with partner organizations and contractors and works closely with teams across LPEA.

Essential Duties and Responsibilities:

  • Act as a subject matter expert and advisory support for LPEA’s energy management programs including water heaters, heat pumps, Steffes Electric Thermal Storage Heaters, electric vehicle charging and related inquiries, residential and commercial lighting, and other beneficial electrification efforts.

  • Conduct energy assessments and support members with high-bill calls, recommending solutions to improve energy efficiency and conservation to meet their energy goals.

  • Manage LPEA’s key accounts as assigned. Act as the organizations primary point of contact, develop relationships, communicate proactively on LPEA matters that impact them, and help them meet their energy goals.

  • Maintain a working knowledge of subjects pertaining to the energy efficiency, renewable energy, and the electric utility business in general and provide this information to members when needed.

  • Prepare reports, process member rebates and on-bill financing applications, and coordinate payments to vendors and members.

  • Support in the development of databases and processes for streamlining LPEA energy management programs. Collect, monitor, and analyze metrics to gauge program success and shift efforts as needed to achieve more success.

  • Coordinate training programs for electrical, heating, cooling, and building contractors while developing and maintaining strong relationships as a trusted resource.

  • Assist with the coordination of booths and other community outreach activities for county fairs, career fairs, trade shows, and other appropriate exhibitions.

  • Assist in the development of educational and public relations programs relating to energy efficiency, renewable generation, and electrical safety.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Two years related experience and/or training such as the following: an Associate degree; equivalent from two-year college or technical school; or equivalent combination of education and experience. Bachelor of Arts or Bachelor of Science from a four-year college is a plus.

  • Experience in, and passion for, energy efficiency and conservation, energy management, beneficial electrification, and renewable energy.

  • Experience in the utility and energy industry a plus.

  • Exemplary interpersonal, customer service, and relationship management experience. Experience managing key accounts preferred.

  • Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from individuals and groups.

  • Basic math skills with the ability to calculate amounts such as energy consumption and costs, percentages, area, circumference, and volume.

  • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

  • Knowledge of Contact Management systems; Database software; Internet software; Order processing systems; Project Management software; Spreadsheet software and Word Processing software as well as a willingness to learn and adopt new solutions as required.

  • Valid driver's license and a good driving record. Must be willing/able to drive between Durango and Pagosa Springs on a regular basis.

  • Good mobility is required to complete the job duties successfully.

Benefits

  • Medical, dental & vision insurance

  • Paid vacation, personal leave, and sick time

  • Flexible work schedules

  • 401(k)

  • Health club reimbursement

  • Education assistance

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