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HCL America Inc. Team Leader - Operations in Denver, Colorado

Team Leader - OperationsColorado1-3 YearsUSASR NumberHCL/HCL/2020/1386124Job Description (Posting).To ensure delivery of specific assigned SLAs like CSAT through his/ her team| Process Adherence / Compliance | | | Team Attrition |Training Development and Initiatives | PEOPLE MAGICIAN | (1.) Theindividualsould be to manage, motivate, engage and enthuse people to takethem to the next level of achievement. (2.) To consistently meet orexceed all agreed execution parameters as defined for the process. (3.)1. To ensure complete adherence to AttendanceorLogin HoursorUnsched Leaveor2.To provide regular updates and facilitate in resolving and addressing teamissues and concernsor3. To have regular reviews with team (4.) EnsureRetention of team members is within the agreed norms (5.) Improving skillleveQualificationBASkill (Primary)Domain Competencies (BSERV )-MPE-Attract and Retain CustomersEntityBSERVNo. of Positions2Employee GroupBusiness Line FTAuto req ID769774BRHCL America, Inc. is proud to be an equal opportunity employer and givesconsideration for employment to qualified applicants without regard to race,color, religion, sex, sexual orientation, gender identity, nationalorigin, disability or protected veteran status