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Salesforce Lead Field Service Solution Engineer Communications Media An in Denver, Colorado

JOB DESCRIPTIONSOLUTION ENGINEER - SERVICE CLOUD (ALL LEVELS)HERE AT SALESFORCE, WE ARE ALWAYS HIRING SOLUTION ENGINEERS IF YOU AREINTERESTED IN ANY TYPE OF SOLUTION ENGINEERING ROLE, YOU'VE COME TO THERIGHT PLACE. WE LOOK FORWARD TO REVIEWING YOUR APPLICATION AND FINDING THERIGHT ROLE FOR YOU!WHAT IS A SOLUTION ENGINEER?ALSO KNOWN AS A " PRE -SALES ENGINEER" OR "SALES CONSULTANT," THESOLUTION ENGINEER IS RESPONSIBLE FOR PRESENTING PRODUCT OFFERINGS ANDARCHITECTURE IN THE BEST LIGHT TO PROSPECTS AND CUSTOMERS, TO EVOKECONFIDENCE IN COMPANY S TECHNOLOGY INFRASTRUCTURE, AND TO REMOVE ALLTECHNICAL OBJECTIONS IN THE SALES CYCLE. TO ACCOMPLISH THIS, THE SOLUTIONENGINEER MUST HAVE A STRONG DESIRE TO LEVERAGE THEIR TECHNICAL AND/OR SALESSKILLS, INCLUDING THE ABILITY TO SOLICIT BUSINESS REQUIREMENTS, DEVELOP ATECHNICAL SALES STRATEGY, CONFIGURE AND EFFECTIVELY DEMONSTRATE THESOLUTIONS THAT ADDRESS THESE REQUIREMENTS AND PROVIDE BUSINESS VALUE.SOLUTION ENGINEER - FIELD SERVICETHE FIELD SERVICE SOLUTION ENGINEER IS RESPONSIBLE FOR PRESENTING OURSALESFORCE FIELD SERVICE PRODUCT OFFERINGS TO PROSPECTS AND CUSTOMERS BASED ONA CUSTOMER'S SPECIFIC BUSINESS REQUIREMENTS. THE PRIMARY GOAL OF OUR TEAM ISTO USE OUR CUSTOMER SERVICE EXPERTISE TO BECOME TRUSTED ADVISORS AND HIGHLIGHTHOW OUR PRODUCTS CAN SOLVE THEIR CUSTOMER SERVICE CHALLENGES AND HOW OURPRODUCTS WILL PROVIDE A RETURN ON THEIR INVESTMENT.YOU'LL BE EXPECTED TO ANALYZE THE SERVICE NEEDS AND REQUIREMENTS THROUGHDEEP DISCOVERY, USE YOUR SERVICE EXPERIENCE TO RECOMMEND A SOLUTION,DISCUSS INDUSTRY BEST PRACTICES TO IMPROVE THEIR BUSINESS PROCESSES, ANDULTIMATELY MAKE THE CUSTOMER CONFIDENT THAT A PARTNERSHIP WITH SALESFORCE ISRIGHT FOR THEIR BUSINESS.YOUR IMPACT: * Evangelize Field Service Solutions within the Service Cloud portfolioto drive value to customers (including C- level execs and IT) and fieldteams within Communications, Media and High-Tech industry * Assess business and operations impacted by technology * Deliver findings including key pain points, proposed solutions tomeet business needs, and ROI where applicable * Contribute to development of technical sales strategy * Configure and demonstrate visionary solutions in a way that closelyreflects each customer's business (tailored demonstrations) * Discuss and propose solution architecture that includes omni-channelcall center infrastructure, CTI, and workforce management. * Execute enablement activities (Webinars, Best Practices,Knowledge Share, etc.) * Collaborate with Field Service Management Sales and SolutionEngineering teams, Account Executives, and Product Management to deliverthe appropriate solution and establish credibility and trust with thecustomer.Minimum Qualifications: * B.S. Computer Science, Software Engineering, MIS or equivalent workexperience * Past experience with one or more of the following solutions:ServiceNow, ServiceMax, or any field service management solution * Experience in Field Service and/or Customer Service industries is aplus * Industry experience in High Tech, Communications and Media is a plus * Understanding of the Salesforce product suite and platform * Some domestic travel is required (eventually) ACCOMMODATIONS - If you require assistance due to a disability applyingfor open positions please submit a request via this Accommodations RequestForm.POSTING STATEMENT At Salesforce we believe that the business of business is to improve thestate of our world. Each of us has a responsibility to drive Equality in ourcommunities and workplaces. We are committed to creating a workforce thatreflects society through inclusive programs and initiatives such as equalpay, employee resource groups, inclusive benefits, and more. Learn moreabout Equality at Salesforce and explore our benefits. Salesforce.com and Salesforce.org are Equal Employment Opportunity andAffirmative Action Employers. Qualified applicants will receive considerationf

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