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Verint Systems, Inc. Director, Global Cloud Operations in Denver, Colorado

Director, Global Cloud Operations

Location US-CO-Denver

Job ID 15231

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Overview of Job Function:

The Director, Global Cloud Operations is responsible for driving the continuous evolution and growth of Verint’s cloud infrastructure and operational procedures. While working in a global environment, the Director will both lead and be directly hands-on in the operations, infrastructure and service delivery functions for the cloud service portfolio. As a subject matter expert in cloud operations, this role will have a strong technical focus and interface enterprise-wide on cloud implementation, migration and deployment.

Principal Duties and Essential Responsibilities:

•Lead and execute initiatives at all levels of the organization through the design, implementation and operations to advance Verint’s strategy of public cloud technologies using industry best practices and thought leadership. Directly manage day-to-day system monitoring and maintenance activities, application and infrastructure availability planning to ensure optimal performance.

•Develop and deploy the Verint Data Privacy Agreement (DPA) to ensure proper data protection for Verint Customers worldwide.

•Lead and manage a highly technical cloud operations team. Lead in the selection, performance management, developing, mentoring and coaching of these roles to drive results.

•Drive constant automation improvement across the organization including 24x7 support and system monitoring, proactive resolution of events and deployment.

•Complete required certifications and audits.

•Implement new automation to improve speed and quality of environment procurement, deployment, and management.

•Interface with R&D, Product Management, and Quality Engineering teams to design and build scalable and maintainable product solutions for our customers, while ensuring upgrades, migrations and builds are strategically planned into roadmaps.

•Build and direct team responsible to troubleshoot and own all production issues to drive effective resolution of assigned client escalations including post-mortem root cause analysis and recommendations/implementations to ensure long-term remediation of issues.

•Proactively communicate KPI’s with key stakeholders regarding the system availability status, scheduled maintenance windows and product performance.

•Ensure an accurate business continuity plan is maintained and tested.

•Proactively conduct capacity and demand planning of systems to ensure the future capabilities of the system are well understood and plans to scales are defined.

•Actively drive adherence to critical processes such as Incident, Problem and Change Management.

Minimum Requirements:

•Bachelor’s degree in Business, Information Systems, Engineering, Computer Science or technical related field, or equivalent experience.

•12+ years overall experience in a technical role.

•8+ years of progressive leadership and people management experience in a technical support environment.

•Experience with designing, implementing, or operating IT systems in Amazon Web or equivalent like services.

•Ability to take major ownership in orchestrating client workshops and facilitate customer interactive sessions on cloud operating models, cloud business value, DevOps processes, and application/infrastructure modernization.

•Knowledge supporting traditional database, networking, operating systems, virtualization, and storage technologies (Oracle/Microsoft SQL, Cisco, Windows/Linux, VMware, NetApp).

•Familiar with best practices in IT management, change management and architecture i.e. SSAE 16, ITIL, COBIT and TOGAF.

•Experience in supporting migration of application workloads to cloud.

•Ability to work effectively across a matrixed, global organization.

•Experience in working with senior leadership team to design technology and process landscape and contribute to cloud solution strategy.

•Excellent communication, strong interpersonal and client relationship skills.

•Proven ability to drive transformation regarding business process improvement initiatives for mid to large scale organizations.

•Experience implementing and maintaining enterprise management and system monitoring tools.

•Required travel up to 30% both domestic and international.

•Successful completion of a background screening process including, but not limited to, employment verifications, criminal search, OFAC, SS Verification, as well as credit and drug screening, where applicable and in accordance with federal and local regulations.

•The ability to obtain the necessary credit line required to travel.

Preferred Requirements:

•Experience with large and complex IT systems in an enterprise environment using virtualization or private Cloud technologies.

•Experience with modern development and testing techniques such as continuous delivery and continuous integration.

•Background in software development and experience in configuration management.

•Technology understanding of API management solutions and their role across enabling an enterprise cloud.

As an equal opportunity employer, Verint Systems Inc. prides itself in providing employees with a work environment in which all individuals are treated with respect and dignity. This means we are committed to providing equal opportunity to all qualified employees and applicants for employment without regard to one’s race, color, religion, national origin, age, gender, disability, alienage or citizenship status, marital status, creed, genetic predisposition or carrier status, sexual orientation, Veteran status or any other classification protected by applicable federal, state or local laws. This policy applies to all terms and conditions of employment including but not limited to hiring, placement, promotion, compensation, training, leave of absence or termination.