Autodesk AMER Process Adoption Lead in Denver, Colorado
Job Requisition ID #
In this role, you will actively be involved in rolling-out, supporting, and/or reviewing the business process strategy and operations to ensure goals and objectives are met for the Global Renewals team. Working in conjunction with the CS Programs Managers, Instructional Designers, and Process Managers; the Process Adoption Lead assists with the implementation of new programs and tools by ensuring all relevant roles are adopting the required process change. This is an exciting opportunity to make a positive impact on our Customer Success Specialist processes, and the customers that engage with them.
Drive adoption of business process standards and tools and continuously solicit feedback for improvement
Deliver timely relevant training and learning content to Global Renewals teams to continuously improve ramp-up time and adherence to new processes
Provide one-on-one and one-to-few coaching and mentoring on processes and methodologies, recommending additional training resources where appropriate
Collect information regarding status of process adoption initiatives, maintain high-level project schedule, raise potential issues with process manager; suggest and implement solutions as needed
Work with key stakeholders and initiate action to effectively support and improve business systems, tools, and processes
Maintain and revise procedures to ensure efficient and effective operation of programs/projects and supporting systems and business processes
Contribute to project strategy, design, development, and successful implementation
1-3 Years previous experience in a project or program management, administrative, or sales/success support role
Excellent interpersonal and communication skills, including writing and presenting
Strong analytical, organizational and project management skills
Ability to work in the Autodesk office daily, following COVID-19
Able to travel as required (less than 20%)
Languages: English (native proficiency)
Experience deploying technology or services with large enterprise and the desire for continuous learning and growth
You are enthusiastic and creative with the ability to inspire, influence and encourage others, in both relationships with customers and peers
You have a strong sense of ownership with a bias for action and willingness to role-up your sleeves
Highly organized with a proven ability to drive projects to completion and persevere to get the job done
Strong work ethic, craftsmanship, and quality standards
Additional language skills
Mid-point salary range: 68,000$
Click below to learn more about our benefits in the US.
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Autodesk is the global leader in design and make technology, including industry-leading 3D design, engineering, and entertainment software and services, that offer customers better outcomes though automation and insights for their design and make processes. With over $3.5 billion in revenue and more than 12,000 employees, Autodesk has established itself as the leading provider of design and make technology that empowers innovators everywhere to achieve the new possible – for products, their businesses and the world. If you've ever driven a high-performance car, admired a towering skyscraper, used a smartphone, or watched a great film, chances are you've experienced what millions of Autodesk customers are doing with our software. With a vision of a better world designed and made for all, Autodesk serves customers in architecture, engineering, and construction; product design and manufacturing; and digital media and entertainment industries. Its customers design, fabricate, manufacture, and build anything by visualizing, simulating, and analyzing real-world performance early in the design process.