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MedAssist Supervisor - Operations in Colorado Springs, Colorado

DESCRIPTIONFIRSTSOURCE IS HIRING FOR VIRTUAL HEALTHCARE SUPERVISORSPOSITION PURPOSE:Team Leaders/Managers report to the Operations Manager and manage a team of14-18 Associates.PRIMARY RESPONSIBILITIES:*Manage daily staffing and workflow, and ensure adherence to departmentquantity and quality standards*Proactively identify service delivery discrepancies and escalateissue/impact to appropriate business owners*Meet regularly with individual team members; coach them to meet and exceedtheir goals*Utilize reporting and direct observation to keep associates abreast of theirperformance towards those goals*Provide performance analysis to implement action plan strategies to improveoverall performance*Be a resource for policy and procedure questions and issues*Participate in monthly quality monitoring; collaborate with relatedOperations depts. on suggested improvementsTHE STATEMENTS ABOVE ARE INTENDED TO DESCRIBE THE GENERAL NATURE AND LEVEL OFWORK BEING PERFORMED BY PEOPLE ASSIGNED TO THIS JOB. OTHER DUTIES MAY BEASSIGNED AS NEEDED. FIRSTSOURCE GROUP USA, INC. IS AN EQUAL OPPORTUNITYEMPLOYER THAT DOES NOT DISCRIMINATE ON THE BASIS OF AGE (40 .and. OVER),RACE, COLOR, RELIGION, SEX, NATIONAL ORIGIN, PROTECTED VETERANSTATUS, DISABILITY, SEXUAL ORIENTATION, GENDER IDENTITY OR ANY OTHERPROTECTED CLASS IN ACCORDANCE WITH APPLICABLE LAWS.#IND-COSQUALIFICATIONSREQUIRED KNOWLEDGE:*Participate and contribute in testing solutions .and. provide feedback*Collaborate consistently by:* Sharing information* Researching all ideas thoroughly* Reaching consensus prior to communications*Contribute ideas and recommendations for improvements to the department andcompany*Offer positive feedback/suggestions*Have fun - Celebrate the successes of each other*Must be flexibleSKILLS REQUIRED:*Superior interpersonal and leadership skills; proven ability to develop andmotivate employees to meet and exceed performance standards*Strong understanding of Service Level and staffing management*Strong analytical and PC skills*Excellent witten and verbal communications skills; able to deliver feedbackeffectively and express thoughts concisely*Energetic; able to work with others in a fast-paced, team environment andto interact effectively with all levels of management*Thorough knowledge of Client and Firstsource operating systems,procedures, and regulations*Excellent judgment, professionalism, leadershipEXPERIENCE AND TRAINING GUIDELINES:*6 months tenure serving Firstsource payer department*College degree, or relevant experience a plus*Customer service experience, demonstrating superior performanceWORKING CONDITIONS:*Normal office environment*Must be able to sit for extended periods of time