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Humana HCPR Senior Process Improvement Professional in Colorado Springs, Colorado


The Senior Process Improvement Professional analyzes, and measures the effectiveness of existing business processes and develops sustainable, repeatable and quantifiable business process improvements. The Senior Process Improvement Professional work assignments involve moderately complex to complex issues where the analysis of situations or data requires an in-depth evaluation of variable factors.


The Senior Process Improvement Professional researches best business practices within and outside the organization to establish benchmark data. Collects and analyzes process data to initiate, develop and recommend business practices and procedures that focus on enhanced safety, increased productivity and reduced cost. Determines how new information technologies can support re-engineering business processes. May specialize in one or more of the following areas: benchmarking, business process analysis and re-engineering, change management and measurement, and/or process-driven systems requirements. Begins to influence department's strategy. Makes decisions on moderately complex to complex issues regarding technical approach for project components, and work is performed without direction. Exercises considerable latitude in determining objectives and approaches to assignments.

As Senior Process Improvement Professional for continuous improvement within Humana Pharmacy, you will: design, implement, and improve business processes across designated areas of responsibility to help enhance business outcomes. You will focus on projects throughout the Humana Pharmacy that will directly impact cost and quality.

  • Focus on process analysis and re-engineering to improve efficiency, lower costs, and improve product quality

  • Analyze data to make informed decisions

  • Lead improvement and re-engineering project teams

  • Ensure the appropriate identification of root causes through effective use of data analysis tools and techniques

  • Map current processes and facilitate the design and implementation of new, improved process models and organizational structures

  • Work with key stakeholders (internal and external) to lead project implementations

Required Qualifications

  • Bachelor's Degree and 3+ years of experience or 5+ years' experience leading efforts planning and implementation of across-the-board process improvement initiatives, including both tactical and strategic-level projects

  • Six Sigma Green belt certified or documented knowledge and application of methodologies in Lean & Six Sigma

  • Experience in Data analysis - creating charts, pareto, pivots

  • Demonstrated experience managing process improvement projects

  • Strong communication and presentation skills, experience in presenting to C-suite leaders

  • Associates working in the state of Arizona must comply with the Tobacco Free Hiring Policy (see details below under Additional Information) and upon offer will be subjected to nicotine testing as part of a 10 panel drug test

  • Demonstrated ability to influence decision makers and drive operational excellence.

  • Ability to travel 10 - 20%

Preferred Qualifications

  • MBA and/or Masters of Engineering

  • Six Sigma Black Belt

  • Progressive business consulting and/or operational leadership experience

  • Advanced knowledge of Excel, Minitab and Visio

  • CMS Regulation Experience

  • PMP

  • Experience with Microsoft Power Apps

  • Experience with SharePoint design

  • Broad Enterprise knowledge of new technology: CECP; ECOM

Additional Information

Associates working in the state of Arizona must comply with the Tobacco Free Hiring Policy and upon offer will be subjected to nicotine testing as part of a 10-panel drug test

Interview Format

  • As part of our hiring process for this opportunity, we will be using an exciting interviewing technology called Modern Hire to enhance our hiring and decision-making ability. Modern Hire allows us to quickly connect and gain valuable information for you pertaining to your relevant skills and experience at a time that is best for your schedule.

  • If you are selected for a first round interview, you will receive an email correspondence inviting you to participate in a Modern Hire interview. In this interview, you either receive a text, or will listen to a set of interview questions over your phone and you will provide recorded responses to each question. You should anticipate this interview to take about 15 minutes. Your interview will be reviewed and you will subsequently be informed if you will be moving forward to next round of interviews.

Scheduled Weekly Hours: Monday-Friday 8-5 Eastern/Central.

Scheduled Weekly Hours