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Focus on the Family Director, Research & Insights in Colorado Springs, Colorado

Director, Research & Insights

8605 Explorer Dr, Colorado Springs, CO 80920, USAReq #870

Wednesday, September 30, 2020

Headquartered in Colorado Springs, Colorado, Focus on the Family has nearly 600 employees who work to achieve the mission of enriching the lives of families, engaging the culture, advocating for life and spreading the Gospel of Jesus Christ. The work is meaningful, the culture is rewarding, and the purpose is eternal.

The Director, Research & Insights position exists to provide exceptional primary research services to support ministry engagement efforts and inform content and product development or ministry resources. The position exists to provide leadership, guidance, administrative management, and technical oversight of the ministry’s team of quantitative and qualitative researches who collaboratively design and implement research studies across all elements of our international ministry.

Essential Duties/Responsibilities:

Team Leadership:

Serves as a strategic thought leader while also contributing heavily to the work as they work side by side with their team

Mentors, coaches and develops Research team in research best practices, development and execution of a defined research methodology, generation of research results, trend and insight identification processes, development of research presentation methods that ensure reliable, valid results delivered to internal clients in an insightful, actionable way

Is responsible for budget development and administration as governed by ministry policies and procedures

Provides on-going leadership during the planning and execution of assigned research initiatives and efforts for the ministry

Research Strategy, Design, Execution & Analysis:

Originates and leads target audience research, as necessary, to identify opportunities to more effectively achieve the ministry’s vision and its strategic outcomes

Executes market scans and competitive analysis to provide insights regarding opportunities and differentiation for Focus on the Family programs and resources

Facilitates the gathering and analysis of go-to-market research in collaboration with key stakeholders throughout the ministry

Develops and implements ministry and program effectiveness studies, as requested by internal clients.Provides evaluation data that is used internally for decision making and externally for fundraising and marketing

Provides subject matter expertise to internal teams regarding research objectives, design, implementation and analysis methods and best practices, identifying and acting as the liaison with secondary research providers, including syndicated research providers for research efforts that are implemented outside the Research & Insights team

Is responsible for all primary and secondary analysis research projects on the institution of the family

Provides oversight to project summarization and presentation efforts

Measures, assesses, and tracks awareness of organization, customer satisfaction, and employee engagement

Identifies and oversees relationships with external research vendors

Delivers research project status updates and research project results (trends and insights) to management, staff, and key external audiences

Provides regular status update reports to the Executive Director, Constituent Services

Organizational Collaboration:

Is responsible for a keen understanding of the research group’s unique position to influence ministry direction and seeks at all times to present an “objective” view of all research results

Endeavors to maximize the group’s influence by meeting with leadership across the ministry to ensure an understanding and potential application of all identified research trends and insights

Collaborates with decision makers to identify and solve a variety of problems and clarify research objectives

Other Duties/Responsibilities:

Performs other duties as assigned

Managerial Breadth/Scope of Job:

Leads a staff of Research Analysts

Working Environment/Physical Requirements:

Office environment



Exemplifies Ephesians 5:1-2, “Therefore be imitators of God as dear children and walk in love, as Christ also has loved us and given Himself for us...”

Pursues the Great Commission given by Jesus Christ in Matthew 28:19-20, “Go therefore and make disciples of all the nations, baptizing them in the name of the Father and of the Son and of the Holy Spirit, teaching them to observe all things that I have commanded you; and lo, I am with you always, even to the end of the age.”

Is a consistent witness for Jesus Christ; maintains a courteous, Christ-like attitude in dealing with people within and outside of Focus; adheres to the Standard of Moral Conduct and Statement of Faith; upholds Focus on the Family's ministry in prayer

Prays personally for Focus on the Family’s staff and constituents and may occasionally lead in a public prayer

Engages in Christian ministry

Demonstrates behaviors aligned with FOF core values

Personal Characteristics:

Works well independently and in a team environment


Bachelor's Degree in Social Science, Business, Marketing, Statistics, Marketing Research, or quantitative discipline

Graduate studies and/or a graduate degree a plus

5-7years experience in marketing or social science research including research practices, methodology, and design (Familiarity with syndicated data a plus)

Can demonstrate knowledge and experience in the statistical analysis of data from research-generated data

3-5 years project management experience – demonstrated ability to complete research projects on-time and within budget

Experience using SPSS or other statistical software

Demonstrated ability to understand marketing and sales objectives and translate into innovative methodologies when defining research experimental design, survey analysis design, and execution

Strong knowledge and expertise with the Microsoft Office Suite – specifically Excel, Access, and PowerPoint

Great data visualization and ability to communicate complex concepts to non-research audiences

Previous experience in a non-profit environment desired

Thorough understanding of Focus mission, philosophy, values, and objectives

Skills, Abilities, and Special Talents/Gifts:

Demonstrated ability to manage multiple competing projects and priorities at the same time.

Experienced at adhering to strict project schedules and budgets

Excellent communication skills (oral, written, and interpersonal)

Ability to confidently communicate and present to staff at all levels, including the executive level

Strong analytical and organizational abilities

Strong problem solving skills

Excellent large group presentation skills

Proficient in use of PC hardware and software

Stewardship Requirements:

Adheres to FOF principles of stewardship by using time and resources efficiently

Helping Families Thrive! Focus on the Family is a 501c3 Christian Non-Profit Ministry.

Other details

  • Pay TypeSalary

  • 8605 Explorer Dr, Colorado Springs, CO 80920, USA