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Splunk Senior Manager, Customer Reliability Engineering in Boulder, Colorado

Customer Reliability Engineering (CRE) exists to empower external Splunk customers with knowledge and expertise to achieve their goals utilizing Splunk Cloud.

We take some of the core tenets of Site Reliability Engineer which are focused internally within a company and apply them outwardly to our customers. Reliability, scalability, efficiency, observability, and availability are examples of these tenants.

Our customers grapple with these various -ilities in their use of Splunk Cloud. CRE personnel are experts in the various functional areas of Splunk and combined with SRE tenets guide our customers to extract the maximum value out of their Splunk Cloud service on an ongoing basis.

What we’re looking for

The Cloud Customer Reliability Engineering group is looking for a Senior Manager to help lead, design, coach, and build an efficient, productive, and fun organization. You will be a leader with an eagerness to create and own processes for enhancing team health, streamlining hiring processes, and finding solutions to organizational impediments.

What you provide

  • Foster growth. You will meet with team members on a regular basis, help plan and support career development, and recruit top-tier engineers.

  • Passion. Our customers are passionate about Splunk, and we want the same from our leaders. As a manager, you should be motivating your team, fostering collaboration, and embodying excitement about the projects.

  • Identify and Remove Impediments. You will diagnose and resolve systemic obstacles that prevent your teams from delivering high-quality software, nurturing an atmosphere of continuous improvement by serving as a coach, mentor, and technical advisor.

  • Operational excellence. You strive for collecting robust metrics, data, and monitoring information from our services, ensuring that if an issue arises, the team is alerted before our customers notice.

  • Keeping calm and carrying on. You coach teams on appropriately handling a product outage, skills in identifying performance bottlenecks, spotting anomalous system behavior, and determining the root cause of incidents.

What we provide

  • Opportunities to develop and grow as a leader. We are always expanding into new areas, working with open source projects and contributing back, and exploring new technologies.

  • A team of exceptionally skilled and dedicated peers and direct reports, all the way from engineering to product management and customer support.

  • Growth and mentorship. We believe in growing engineers through ownership, autonomy, and leadership opportunities. We also believe mentors help both sides of the equation.

  • A stable, collaborative, and supportive work environment. The teams work in an open environment, work together to get things done, and adapt to the changing needs for the team. We keep it real by being open and honest. We are a collaborative team that understands the value in open communication — it's how we interact with our customers.

  • Balance. People are not expected to work 12-hour days. We want you to have a successful time outside of work too. Want to work from home sometimes? No problem. Our colleagues are trusted to be responsible with their time and commitment, and believe that balance helps cultivate a positive environment.

  • Fun. Group-outings and team building events are frequent in our group. We are committed to having every employee want to give it their all, be respectful and a part of this family, and have a smile on their face while doing it.

Requirements: 10+ years of technical contributor experience, 5+ years of experience in managing technical personnel, and experience in working within SaaS environments.

We value diversity at our company. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which the candidate is applying.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

For job positions in San Francisco, CA, and other locations where required, we will consider for employment qualified applicants with arrest and conviction records.

About Splunk

Splunk was founded to pursue a disruptive new vision: make machine data accessible, usable and valuable to everyone. Machine data is one of the fastest growing and most complex areas of big data—generated by every component of IT infrastructures, applications, mobile phone location data, website clickstreams, social data, sensors, RFID and much more.

Splunk is focused specifically on the challenges and opportunity of taking massive amounts of machine data, and providing powerful insights from that data. IT insights. Security insights. Business insights. It’s what we call Operational Intelligence.

Since shipping its software in 2006, Splunk now has over 13,000 customers in more than 110 countries around the world. These organizations are using Splunk to harness the power of their machine data to deepen business and customer understanding, mitigate cybersecurity risk, prevent fraud, improve service performance and reduce costs. Innovation is in our DNA – from technology to the way we do business. Splunk is the platform for Operational Intelligence!

Splunk has more than 2,700 global employees, with headquarters in San Francisco, an office in San Jose, CA and regional headquarters in London and Hong Kong.

We’ve built a phenomenal foundation for success with a proven leadership team, highly passionate employees and unique patented software. We invite you to help us continue our drive to define a new industry and become part of an innovative, and disruptive software company.

Benefits & Perks: Wow! This is really cool!

SF Only

Medical, full company paid Dental, Vision and Life Insurance, Flexible Spending and Dependent Care Accounts, Commuter Accounts, Employee Stock Purchase Plan (ESPP), 401(k), 3 weeks of PTO, sick leave, stocked micro kitchens in Splunk offices, catered lunches on Mondays, catered breakfast on Fridays, basketball hoops, ping pong, arcade games, BBQ’s, soccer, “Fun Fridays”.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Non SF

Medical, full company paid Dental, Vision and Life Insurance, Flexible Spending and Dependent Care Accounts, Commuter Accounts, Employee Stock Purchase Plan (ESPP), 401(k), 3 weeks of PTO and sick leave. Our work environments vary by location however we believe in hosting amenities and fun activities to fuel our energy. You may find fully stocked micro kitchens, catered lunches on Mondays and breakfast on Fridays, basketball hoops, ping pong, arcade games, BBQ’s, soccer and “Fun Fridays”.

This isn’t a job – it’s a life changer – are you ready?

Individuals seeking employment at Splunk are considered without regards to race, religion, color, national origin, ancestry, sex, gender, gender identity, gender expression, sexual orientation, marital status, age, physical or mental disability or medical condition (except where physical fitness is a valid occupational qualification), genetic information, veteran status, or any other consideration made unlawful by federal, state or local laws. Click here to review the US Department of Labor’s EEO is The Law notice. Please click here to review Splunk’s Affirmative Action Policy Statement.

Splunk does not discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Please click here to review Splunk’s Pay Transparency Nondiscrimination Provision.

Splunk is also committed to providing access to all individuals who are seeking information from our website. Any individual using assistive technology (such as a screen reader, Braille reader, etc.) who experiences difficulty accessing information on any part of Splunk’s website should send comments to accessiblecareers@splunk.com. Please include the nature of the accessibility problem and your e-mail or contact address. If the accessibility problem involves a particular page, the message should include the URL of that page.

Splunk doesn't accept unsolicited agency resumes and won't pay fees to any third-party agency or firm that doesn't have a signed agreement with Splunk.

To check on your application click here.

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